Privacy & Policy
Last updated: 01 Aug 2026
OVA ("OVA", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your information. By using this website or placing an order with us, you consent to the practices described in this policy.
Information We Collect
- Contact & delivery details: name, phone number, email address, and shipping/billing address, collected to process and deliver your order.
- Order & payment information: items purchased, order value, and payment status. Payments are processed through secure third-party payment gateways — OVA does not store your card, UPI, or banking credentials.
- Account information: if you create an account, your login credentials and order history.
- Browsing & device information: IP address, browser type, device type, and pages visited, collected automatically to help us improve the website experience.
- Communication data: any information you share with us via email, WhatsApp, or contact forms, including product inquiries, order support, and complaints.
How We Use Your Information
- To process, fulfil, and deliver your orders.
- To communicate order updates, shipping notifications, and support responses via email, SMS, and WhatsApp.
- To respond to queries, returns, and complaints.
- To improve our website, products, and overall shopping experience.
- To send promotional or marketing communication, only where you have opted in, and which you may unsubscribe from at any time.
Information Sharing & Disclosure
OVA does not sell your personal information. We may share your information only with trusted third parties who help us operate our business, including:
- Shipping and logistics partners, to deliver your order.
- Payment gateway providers, to process transactions securely.
- Marketing, analytics, and technology service providers (e.g., website hosting, email/WhatsApp communication tools), strictly to support our operations.
All such third parties are permitted to use your information solely to provide services to OVA and are expected to maintain appropriate confidentiality and security standards. We may also disclose information where required by law or to protect the rights, safety, or property of OVA and its customers.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. Cookies do not store personally identifiable information. You can manage or disable cookies through your browser settings; note that some website features may not function properly if cookies are disabled.
Data Security
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Payment transactions are processed via secure, industry-standard payment gateways. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, legal compliance, and dispute resolution, after which it is securely deleted or anonymised.
Your Choices & Rights
- You may opt out of promotional emails, SMS, or WhatsApp communication at any time via the unsubscribe link or by contacting us directly.
- You may request access to, correction of, or deletion of your personal information by contacting us, subject to applicable legal and order-related record-keeping requirements.
Children's Privacy
Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:
- WhatsApp: +91 6268-298087
- Email: info@ovalifestyle.in