Refund & Return

At OVA, every product is thoughtfully designed to combine functionality with timeless aesthetics. We take great care in ensuring that every order reaches you in perfect condition. If something isn't right, we're here to help.

1. Return Window

You may request a return within 7 days of receiving your order.

2. Eligible Returns

Returns are accepted only if:

  • The product is damaged during transit.
  • You receive the wrong product.
  • The product has a manufacturing defect.

To initiate a return, please contact us within 48 hours of delivery with:

  • Your Order ID
  • Clear photos and an unboxing video showing the issue
3. Change of Mind

As OVA products are premium, heavy, and carefully packaged, we do not accept returns or refunds for:

  • Change of mind
  • Personal preference
  • Colour or finish variations due to screen settings
  • Improper use after delivery

Please read the product specifications carefully before placing your order.

4. Product Condition

Returned products must be:

  • Unused and unaltered
  • In their original packaging
  • Returned with all accessories, protective materials, and documentation

Products that show signs of use, damage caused after delivery, or missing components may not qualify for a refund or replacement.

5. Replacement

If your return request is approved, OVA will provide:

  • A replacement of the same product, or
  • A full refund if a replacement is unavailable.
6. Refunds

Once the returned product passes our quality inspection:

  • Refunds will be processed to the original payment method within 5-7 business days.
  • Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
7. Shipping Charges
  • Shipping charges are non-refundable unless the return is due to an error on OVA's part.
  • For approved damaged, defective, or incorrect products, OVA will bear the reverse shipping cost.
8. Non-Returnable Items

The following are not eligible for return or refund:

  • Products damaged due to misuse, accidents, or improper handling.
  • Products showing normal wear and tear.
  • Clearance, sale, or limited-edition products marked as "Final Sale."
9. How to Initiate a Return

Email our support team with:

  • Order ID
  • Reason for return
  • Photos and an unboxing video
  • Contact details

Our team will review your request within 2 business days and guide you through the next steps.

Our Promise

Every OVA piece is crafted to be both beautiful and functional. If we've made a mistake, we'll make it right—promptly, fairly, and with the same care that went into creating your product.